FREE NEXT DAY Delivery on
orders over £75

Delivery Information



We understand that during the Christmas period it may be difficult to keep to the 14 days returns policy. Therefore, please note that return of every purchase bought on between 20th November 2018 – 23rd December 2018 will be accepted for refund or exchange until 15th January 2019 as long as the goods are returned and arrive to us in their original condition.

Our office is closed for Christmas from 24th December 2018 – 2nd January 2019, so no returns can be received or processed during this period. Therefore, please send your returns to us after the 2nd January to prevent potential loss of any parcels. For any urgent enquiries you can email us on

DELIVERIES DURING CHRISTMAS (This applies to domestic orders only, overseas may take longer)

  • All orders place before 3pm on the 21st December will be delivered on or before the 24th December
  • All orders placed 22nd, 23rd and before 1pm on the 24th Dec will be delivered on the 27th December
  • All orders placed 25th, 26th and 27th December will be delivered on the 28th December
  • Anything ordered on the 28th December before 3pm we would aim to deliver on the 31st December

These dates are all subject to DPD keeping to their delivery schedules

Once your order has been accepted by Guide London, we will do our best to deliver your order in line with the delivery service that you have selected at the checkout. We aim to dispatch orders the same day as the order is accepted if the order is accepted before 3pm (UK time), otherwise the order will be despatched on the next working day. Our working days are Monday to Friday (Excluding Bank Holidays) Despatching your order may take longer due to credit card authorisation, compliance with customs control and other factors outside our control. The workload in our warehouse may also affect the time it takes to dispatch your order.

Please note that we do not ship to PO Boxes.

We cannot, unfortunately, be responsible for anything unexpected that affects our delivery partner.  It is not customary for us to refund delivery charges under these circumstances.

If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.

Despatch will be made to your stated delivery address and a signature will be required upon delivery to ensure safe arrival.  So please ensure somebody is in to sign for the goods. If you are not in to receive goods, the courier will leave instructions on how to contact them  to arrange a new delivery time. You also have the opportunity to add any special delivery instructions during the ordering process. We can take no responsibility for any delivery problems arising from incomplete or incorrect address details supplied by you.

We will send you confirmation by email as soon as your order has been dispatched.

If you have not received your delivery 3 working days after we have emailed advising despatch, it is your responsibility to advise us of non-delivery within 24 hours.

Unfortunately it is not possible to pick up orders from our warehouse, head office or retail stores at present.

AustraliaStandard 7 day Delivery £20.00
AustriaStandard 3-5 day Delivery £12.00
BelgiumStandard 3-5 day Delivery £12.00
BulgariaStandard 3-5 day Delivery £12.00
CanadaStandard 7 day Delivery £20.00
CroatiaStandard 3-5 day Delivery £12.00
CyprusStandard 3-5 day Delivery £12.00
Czech RepublicStandard 3-5 day Delivery £12.00
DenmarkStandard 3-5 day Delivery £12.00
EstoniaStandard 3-5 day Delivery £12.00
FinlandStandard 3-5 day Delivery £20.00
FranceStandard 3-5 day Delivery £12.00
GermanyStandard 3-5 day Delivery £12.00
GibraltarStandard 3-5 day Delivery £12.00
GreeceStandard 3-5 day Delivery £12.00
HungaryStandard 3-5 day Delivery £12.00
IrelandStandard 3-5 day Delivery £12.00
ItalyStandard 3-5 day Delivery £12.00
LithuaniaStandard 3-5 day Delivery £12.00
LuxembourgStandard 3-5 day Delivery £12.00
NetherlandsStandard 3-5 day Delivery £12.00
New ZealandStandard 7 day Delivery £20.00
NorwayStandard 3-5 day Delivery £12.00
PolandStandard 3-5 day Delivery £20.00
RomaniaStandard 3-5 day Delivery £12.00
SlovakiaStandard 3-5 day Delivery £12.00
SloveniaStandard 3-5 day Delivery £12.00
SpainStandard 3-5 day Delivery £12.00
SwedenStandard 3-5 day Delivery £20.00
SwitzerlandStandard 3-5 day Delivery £20.00
United KingdomNext Working Day Delivery£6.00
Next Working Day Before 12pm£10.00
Next Working Day Before 10:30am£12.00
Saturday Delivery£15.00
United StatesStandard 7 day Delivery £20.00